Frequently Asked Questions

What’s the difference between the HDI and TeamBoard Interactive Whiteboards?

The HDi interactive whiteboard uses infrared technology and provides true multi touch at the touch of a finger whereas the TeamBoard uses resistive touch functionality where there is an air gap providing tactile feedback to finger touch.

The HDi interactive whiteboard is also driverless, which means that it can be used on any computer whereas the TeamBoard requires software to operate.

What’s the difference between an Interactive Whiteboard and a Multi Touch Screen?

The main differences between an interactive whiteboard and multi touch screen are that the multi touch screens cannot be written on with a whiteboard marker. There are also less maintenance costs with a multi touch screen because they do not incorporate filters that need to be cleaned or lamps that need to be replaced compared to a data projector required for an interactive whiteboard.

Additionally, interactive whiteboards provide a more economical solution initially compared to the multi touch screen and also offer larger screen sizes.

Do I have to use special pens on the interactive whiteboard?

Our Interactive Whiteboards can be used with your finger or a stylus. No special pens are required so there is nothing to lose or replace. No batteries are required for the stylus.

How do I connect my interactive board to my computer and projector?

To connect your interactive board to your computer, there are two cables that are required, a VGA cable and a USB cable. The VGA cable supplies the video signal to the projector and the USB cable provides the interactivity connection between the interactive whiteboard and the computer.

Plug one end of the VGA cable into the wall point and the other into the computer. Plug the small end of the USB cable into the wall point and the other (flat) end of the USB into your computer.

Note: The instructions above assume that a wall plate is being used for the installation; some installations may use a HDMI cable instead of a VGA cable. How do I connect my multi touch screen to my computer?

To connect your multi touch screen to your computer, there are two cables that are required, a VGA cable and a USB cable. The VGA cable supplies the video signal to the screen and the USB cable provides the interactivity connection between the multi touch screen and the computer.

Plug one end of the VGA cable into the VGA socket on the rear panel of the screen and the other into the computer. Plug the small end of the USB cable into the socket labelled Touch USB on the rear panel of the screen and the other (flat) end of the USB into your computer.

Note: Some installations may use a HDMI cable instead of a VGA cable, in this instance, plug into the HDMI socket on the rear panel instead.

How do I calibrate the interactive whiteboard?

TEAMBOARD

To calibrate use your mouse to click the TeamBoard System Tray Icon which is located in the bottom right corner of your screen. In the menu, select the Calibrate option. Select the types of calibration required or go through all calibration types and follow the instructions that appear on the screen.

HDI

To calibrate using a Windows 7 or Windows 8 computer, go to Control Panel and then Hardware and Sound. Under Tablet PC Settings, select Calibrate the screen for pen or touch input. Once Calibrate is selected, depending on your system, you may be asked by the system controller whether you allow the program to make changes to your computer. Select Yes then follow the instructions on the screen.

To calibrate using Windows XP or MAC, run the calibration software from the supplied CD that came with the Interactive Whiteboard. Launch the appropriate calibration file and a dialogue box appears giving you the option to Calibrate or Reset. When you select Reset, the board is restored with the default factory calibration condition. Once the Calibration option is selected, the calibration process starts. Follow the on-screen instructions and touch the points indicated on the interactive whiteboard. Ensure that the points are accurately touched as indicated by the Target. Touch and hold the Target until it disappears and the next Target appears. Once all the four Targets are touched, the calibration is complete.

How do I activate the right mouse click?

To activate right click, touch the interactive whiteboard with your finger or stylus and hold your touch.

How do I clean my interactive whiteboard?

Use the supplied microfibre cloth, dampen with water if needed. For stubborn marks, spray Windex onto the microfibre cloth first then wipe the surface. Avoid using any harsh abrasives as these can damage the whiteboard surface.

What should we do if someone writes on the interactive board with a permanent marker?

Although the Interactive Whiteboard is not designed for use with permanent markers, should someone write with one on the board, use a regular dry-erase marker, scribble back and forth over the permanent marker ink and erase. You will see it gradually disappear. Repeat if necessary.

Where is the serial number located?

TEAMBOARD

The serial number on the TeamBoard is located in the bottom right hand corner underneath on the aluminium frame. There will be a red or white sticker and the number will start with the letters HU or HW followed by 6 numbers.

HDI

The serial number on the HDI Interactive whiteboard is located under the Pen Tray. There will be a white sticker with a 16 character alpha-numeric number.

How do I get updates to the software on my TeamBoard?

The latest software drivers for TeamBoard can be found under the Support section of this website.

What do I do if the mouse cursor on my TeamBoard is pulling to one spot?

When the cursor is being pulled to a spot on the TeamBoard, this indicates that a continuous touch is being registered on the board. Please look at that spot on the board and ensure that there are no objects attached to the TeamBoard surface, especially magnets, dusters or Blu-Tack.

No Budget